FAQs

We do not directly bill insurance companies. However, we will provide you with all necessary documentation to submit a claim for reimbursement if it's approved. In many instances, our service fee can be applied to your insurance deductible.

Grey Owl Leak Detection specializes in diagnostic services only. We do not perform repairs. Our role is to provide a detailed diagnosis, which your plumber can then use to recommend appropriate repair options.

We maintain clear communication throughout the process. Once we confirm our service is appropriate for your situation, we'll schedule you for the next available 3-hour appointment window. Our technician will call you with a 30-45 minute notice within this window when en route to your address. Typically, appointments are scheduled within 1-2 business days after contacting our dispatch line.